FAQ

Why do you buy from IK Store?
  • We provide you with a 6-month warranty on imported devices and 11 months on new devices, starting from the date of the purchase
    Including software services. We provide you with all programs for free for the first 6 months
When does the warranty expire?
  • In the case of defects and damages resulting from misuse of the product, such as (defects resulting from objects). Cracking, bending, breakage, crack, etc. (or if the product has been opened, modified, or repaired) By any other person who violates the company or defects resulting from the device being touched.
Can I exchange my purchase?
  • The replacement period is 15 days, provided that the device is in the same condition as purchased, without scratches, breaks or dismantling.
    the device
When is the replacement process not possible?
  • If the replacement is requested outside the specified time frame of 15 days. If the product is used, damaged or not in the same condition as you received it. Products with a tampered or counterfeit serial number Anything missing from the package you received including price tags, labels and packaging Original, free accessories and accessories.
I Changed my mind, can I return what I bought?
  • You can return the product within 3 days from the date of receipt, provided that it is in the same condition as You received it with the original box or packaging intact, once we receive the returned product.

If you have any questions,

you can contact us 24 hours a day, 7 days a week..

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