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FAQs
What products do you sell at IK-Tec?
We offer a wide range of electronics including laptops, tablets, accessories (like webcams and smart watches), new devices and pre-owned products.
Do you provide repair and maintenance services?
Yes! IK-Tec provides professional maintenance and repair services for laptops and other devices, including MacBook support and spare parts.
Where is your physical store located?
Our store is located at 6th of October-Al Mehwar Al Markazi, Giza Governorate, inside Prima Vista Mall next to CIB Bank.
How can I contact IK-Tec?
You can reach us by phone at +2 01050007950 or email at Contact@ik-tec.com
Do you offer warranties on products and services?
Yes, we provide warranties on select devices and repair services — details vary by product type.
Can I purchase online and pick up in-store?
Yes — you can shop online through our store and choose pickup at our physical location or delivery.
Do you sell used or refurbished devices?
Yes — we have a selection of pre-owned (refurbished) devices at competitive prices.
What payment methods are accepted?
We accept major payment options including cash in-store, online card payments, and bank transfer where available.
How do I track my online order?
After checkout, you will receive a confirmation email with order and tracking details.
Can I return or exchange a product?
Yes — returns/exchanges are accepted within a specified period and must meet our return policy criteria.